Refund & Return Policy

Refund & Alteration Policy

1. No Refund Policy

We regret to inform you that we do not offer refunds on any products purchased on our website. All sales are final.

2. Alteration Option

While we do not provide refunds, we understand that adjustments may be necessary. If you experience sizing issues or require alterations to your clothing, please contact our customer support team at bymashofficial@gmail.com or 98716 96089 within 7 days of receiving your order. We will be happy to assist you with the necessary alterations.

Please note that all alteration requests must be reasonable and within the scope of our capabilities.

3. Eligibility for Alterations

To qualify for alterations:

• The item must be in its original condition (unworn, with all tags attached).

• Alteration requests must be made within 7 days of receiving your order.

• Requests submitted after 7 days will not be considered.

4. Shipping Costs for Alterations

Customers are responsible for the shipping costs associated with sending items back for alterations. We strongly recommend using a trackable shipping service to ensure the safe return of your item.

5. Defective or Incorrect Items

In the rare event that you receive a defective or incorrect item, please contact us immediately at bymashofficial@gmail.com. We will work quickly to resolve the issue.